The following terms of Service between you (“you’’ or ‘’your’’) and Borrowed Boutique NZ Limited (‘’we’’, ‘’our’’, ‘’us’’) outlines the terms and conditions for the use of the website www.borrowedboutique.co.nz .
By accessing or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms.

We aim to give you access to beautiful designer clothing, fit advice, stylist advice to help you decide which item is perfect for your occasion.


These terms and acceptance of them constitute a legal contract between you and us. If we develop updated terms we will notify you and you will need to reaccept the terms. This agreement covers all the terms and conditions regarding renting of products from Borrowed Boutique through the website www.borrrowedboutique.co.nz. You agree that you are renting our products and ownership of these products remains with Borrowed Boutique always.

Our products may be rented to customers that are under the age of 18, however please if you are under 18 ensure you have permission of the credit card owner as we take no responsibility for purchases made on cards that are not owned by the purchaser.


We will deliver the product that you have chosen including correct size, colour and style on or before the date you have specified for arrival as per the booking page. Except when we have conversed otherwise and either come up with an alternative solution or your order has been amended. If by unforeseen circumstances and we have done everything in our power to get the item to you on time a store credit or points will be issued less the shipping charges.


The rental fee for the products is the rental fee including delivery and dry-cleaning. When you order a product, you authorise us to charge your payment method as shown on the payment screen.

In addition to your order as per set out below you also authorise us to charge your payment method up to 150% of the retail market value if the damages provision is breached. In this event we will communicate with you to achieve the best outcome. This will only be charged if your commitment to us as set out in these terms is not met.

Dry Cleaning

We dry clean and check all our products with the upmost care, use of these products is at your own risk and any health-related complaints in relation to the use of our products we will not be liable for. Our products may have been worn by other customers prior to you renting them.


Borrowed Boutiques delivery method is tracked express delivery via NZ Post, which takes 1-3 working days (not including rural delivery addresses). For Rural postage this can take up to 5 working days. Please ensure you are entering an address that is a physical address with someone present always as our packages will not be left unattended. If this happens and it is taken to a local depot or post office, it is your responsibility to go and pick the product up. Your rental period starts from the time the courier first attempts delivery and credits will not be issued for late delivery where you are not available to accept delivery. Our prices include return courier post bags, these must be used. Our returned products get sent directly to Regal Dry-cleaning our preferred dry cleaners.


By renting a product of us you agree to treat our products like you would your own. You will not attempt to fit into a dress or garment that is too small for you, you will not try and zip up a dress that is too tight which would therefore damage the zip. You are responsible for any damage to the products due to theft, fire, loss or major damage. Normal wear and tear is considered minor stains which can be removed, minor rips, missing beads or sequins. If you return a product and it is damaged beyond normal wear and tear then as per the above after we have contacted you to notify you of this you agree that we will charge you, if the item is unable to be repaired. This price RRP is at the discretion of Borrowed Boutique and guided by the popularity of the garment, it’s rarity (a collector’s piece) and if it is readily available to be repurchased.

Products due back

You agree to return our products back within the time frames specified at the time of your rental, which is the next business day after the rental period has ended. If you return your product late we have the right to charge you a $25 late fee every day you are late up to 150% of the retail value of the dress. If you have not returned the product within 20 days of the return date your product will be considered a non-return and we will charge you the full 150% of retail value less any late fees already charged. We will also notify the police that the goods are stolen.

If you are returning products to us in other than the specified return methods, you are responsible for ensuring that that packaging uses tracking and if the product gets lost in transit or is late you will be held liable as above.

Debt Collection

If you do not pay any amounts owing to us when they fall due we will pass any amounts over to a debt collection agency to pursue, including collection fees and legal fees if any.  Borrowed Boutique then reserves the right to discontinue renting products to you at any time should this agreement be breached or for any other reason.


We offer additional insurance at $10 which is an option at checkout to cover minor damage or staining for a value of up to $250. If the repairs are over this value, you will be charged the difference. If you return a product that is beyond normal repair as outlined above, you will be charged the amount as outlined above at our discretion.

Limitation of Liability

Borrowed Boutique holds no liability to you or any other third party, for any unforeseen circumstances or circumstances considered force majeure, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.


You may cancel your rental order subject to the following:

  1. Cancellation 7 to 30 days or more days in advance of the delivery date – no cancellation fee and you will receive a full refund onto the card that you used for the order.
  2. Less than 7 days before delivery date you will receive a refund or credit to your Borrowed Boutique account for the rental fee associated less a cancellation fee of $25 (this is to cover loss of rental for the item at that time).
  3. If you have booked a dress and wish to swap it for another that is available, please let us know as soon as possible and we will do our best to come up with a solution for you.
  4. If you have booked a dress and no longer wish to wear it we will need at least 24 hours’ notice otherwise the full hire price will be charged.

If 24 hours has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. OR if your order has been already shipped inside this 24-hour period, we cannot offer you a refund or exchange. Unless you can deliver back to us and pick another item in a time that suits both parties. Differences in rental prices will apply.

Currently we do not send for try on’s – we are hoping to offer this in the future.

To be eligible for a return, your item must be unused and in the same condition that you received it.

If the order has been placed on Thursday night, or Friday day for the Saturday rental, whilst we will do our best to ensure delivery on time, we will not issue refunds if the order does not arrive on time. This is because we weren’t given enough to ensure it would arrive to you on time.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card (original payment method) or issuance of a credit note for further use with us can be chosen.


The rental agreement and the terms and conditions on the website form the entire agreement between you and Borrowed Boutique. Borrowed Boutique reserves the right to change or terminate this agreement at any time, without notice being given. Even if the agreement is terminated you are still obligated to fulfil your obligations required under the rental agreement and terms and conditions. Reasons out of Borrowed Boutiques reasonable control including but not restricted to fire, earthquake, and interruptions to supply, other natural disasters will result in Borrowed Boutique not being liable for non-fulfilment of its obligations under this agreement.

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