FREQUENTLY ASKED QUESTIONS
Do we have a physical shop?
Not yet we are purely an online designer dress hire service at the moment, but maybe in the future.
Can I book a dress in advance?
Yes you can book a dress up to 4 months in advance. We recommend reserving the item 2 days before your event to avoid any last-minute worries.
How do I return my dress?
Super easy – just return it in the prepaid bag it arrived with and hand to a cashier at NZ Post on the day after you have finished your rental. Please don’t be late as fees do apply.
How do I know if the dress is a good length for me?
We try to cater for girls of all heights, each dress is a slightly different length. Before you order, please check the dress length and recommended height under the “Size Guide” tab on each product page. If you are worried about the length of your dress, just message us and we will help you out.
What if I accidentally stain or damage the dress?
We understand that some wear and tear may happen, and as such we provide the optional accidental damage insurance at the check-out stage to cover these types of accidents. Contact us if you’ve accidentally stained or damaged the dress.
What if the designer dress doesn’t fit?
No problem! Simply fill out the send your dress back via the prepaid return bag within 12 hours of delivery, and we’ll send you out a new size or offer a full refund. Please note we will issue a full refund minus the shipping cost.
How much does it cost to hire a designer dress online from Borrowed Boutique?
Our prices are very competitive – and comes to about 10-15% of the retail price. See our dresses for rental fees.
Are all the online designer dresses new?
All our designer dresses are either brand new or in near-new condition.
Do I need to dry clean the designer dress before returning it?
No, don’t worry about dry-cleaning – we’ll take care of that for you. Simply place your dress into the pre-paid package and drop it at your local Post Office.
Does the dress arrive wrinkle-free?
We do our best to ensure that every dress arrives wrinkle-free. After being steamed all dresses are wrapped before being delivered. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. However, please ensure to hang the dress where it can’t accidentally get splashed. Note: please do not iron the dress as this may cause damage.
What if the dress is lost or damaged beyond repair?
If your dress gets lost, stolen or damaged beyond repair, you will be liable to pay for the retail price of the item as listed on our website and our T&C’s.
We know that this is a rare and unfortunate event, and we will absolutely work out the best solution for you. In assessing the replaceable value, we will take into account: the demand of that dress in the market, the availability to purchase that dress in the market, the condition of the dress before you hired it, and the rental fee that you’ve already made.
Can I request a dress or designer that is not featured on your site?
Yes we would love feedback, definitely let us know what you are after we are always on the lookout for the best designer dresses!
What happens if my designer dress doesn’t arrive within the specified delivery time?
In the rare case that your dress doesn’t arrive within the specified delivery time, please contact us as soon as possible.
How do I create an account? How do I become a registered customer?
Simply go to Sign Up page to create your account for free.
Do I need to have an account to earn loyalty points?
Yes, only a registered member can earn and redeem points. Membership is free.
How do I redeem my store credits?
Please follow these steps:
- Sign In to your account
- Add items to your bag and proceed to checkout as normal
- If you have loyalty points, you will be presented with a box at the checkout where you can apply your credits
Once applied, we’ll deduct your loyalty points from the Total Amount
Please note that loyalty points cannot be redeemed for cash.
I'm having problems ordering through your website?
If you encounter any difficulties ordering through the website, please contact us at email@example.com or through our online chat.